Effective Date: January 1, 2026
Thank you for shopping with Khaleeq Mohsin. We strive to provide high-quality skincare, beauty, cosmetics, fragrances, and personal care products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Returns
We accept returns within 7 days of receiving your order, provided that the product meets the following conditions:
- The item is unused and unopened.
- The product is in its original packaging.
- All seals, labels, and accessories are intact.
- Proof of purchase or order confirmation is provided.
Products that do not meet these conditions may not be eligible for a return. Clearly defining return conditions and timelines helps both customers and businesses avoid misunderstandings.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Opened skincare products
- Used cosmetics and makeup
- Opened perfumes or fragrances
- Personal care products that have been used
- Gift cards
- Clearance or sale items (unless defective)
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective item
- The wrong product
- A missing item
Please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and offer a replacement or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error or a defective product. WooCommerce recommends clearly stating refund methods and processing timelines in your policy.
Exchanges
We only replace products if they are:
- Damaged during delivery
- Defective
- Incorrectly shipped
If you require an exchange, please contact our customer support team before returning the product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged or defective.
- The return is due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment account.
- Contact your payment provider or bank.
- If the issue persists, contact our customer support team for assistance.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Khaleeq Mohsin
Email: info@khaleeqmohsin.com
Website: https://khaleeqmohsin.com
We appreciate your trust in Khaleeq Mohsin and are committed to providing a smooth, secure, and satisfying shopping experience.
