Effective Date: August 4, 2026
At Khaleeq Mohsin, we aim to process and deliver every order safely, efficiently, and within the estimated delivery timeframe.
Khaleeq Mohsin is operated by 17814551 CANADA INC.
1. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During sales, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.
2. Shipping Destinations
We ship to destinations available during checkout.
Shipping charges are calculated and displayed during checkout before payment is completed.
Shipping availability, delivery services, and charges may vary depending on the customer’s location. If a destination is not available during checkout, we may not currently be able to deliver to that address.
3. Shipping Charges
Free standard shipping is available on eligible orders over $100, calculated after discounts and before applicable taxes.
The applicable currency and final shipping charge will be shown at checkout.
Free-shipping promotions may exclude certain destinations, oversized packages, or special delivery services.
4. Estimated Delivery Times
Estimated delivery times after dispatch are:
- Orders within Canada: approximately 3–8 business days
- International orders: approximately 7–21 business days
These timeframes are estimates only and are not guaranteed. Delivery may take longer because of weather conditions, customs processing, courier delays, public holidays, remote delivery locations, or other circumstances outside our control.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing their tracking number or tracking link after the order has been dispatched.
Tracking information may take up to 48 hours to become active after the shipment has been collected by the courier.
6. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check the following information carefully before placing an order:
- Recipient’s full name
- Street address and unit number
- City, province, state, or region
- Postal or ZIP code
- Country
- Phone number
Khaleeq Mohsin is not responsible for delivery delays or failed deliveries caused by incomplete or incorrect information provided by the customer.
Contact us as soon as possible if you need to correct your address. We cannot guarantee that changes can be made after an order has been processed or dispatched.
7. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These charges are not included in the product price or shipping charge unless clearly stated during checkout.
The customer is responsible for paying any applicable customs duties, taxes, or import-related charges. Customs processing may also delay delivery.
8. Delayed Shipments
Delivery estimates may be affected by circumstances outside our reasonable control, including:
- Courier or postal service delays
- Severe weather
- Customs inspections
- Public holidays
- Transportation disruptions
- Incorrect address information
- High seasonal demand
Please contact us if your order has not arrived within a reasonable period after the estimated delivery date. We will review the tracking information and assist you with the courier where possible.
9. Lost or Missing Orders
If tracking has not updated for several business days or your order appears to be lost, contact us with your order number.
We may need to open an investigation with the shipping provider before approving a replacement or other resolution.
If tracking shows that an order was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbours, or building management.
- Contact the courier using the tracking number.
- Contact our customer support team if the package remains missing.
10. Damaged, Defective or Incorrect Items
Inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
We will review the issue and provide an appropriate resolution. This 48-hour reporting period is consistent with the current Refund and Returns Policy.
11. Failed Delivery and Returned Packages
A package may be returned to us because of:
- An incorrect or incomplete address
- Refusal of delivery
- Failure to collect the package
- Multiple unsuccessful delivery attempts
- Unpaid customs charges
If an order is returned to us for a reason not caused by our error, the customer may be responsible for any additional shipping costs required to resend it.
Where a refund is approved, original shipping charges may be non-refundable unless the return resulted from our error or from a damaged, defective, or incorrect item.
12. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
Orders may only be changed or cancelled before they have been processed or dispatched. Once an order has shipped, it cannot be cancelled and must be handled according to our Refund and Returns Policy.
13. Returns
Eligible products may be returned within 30 calendar days of delivery, subject to the conditions stated in our Refund and Returns Policy.
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
Please do not return an item before contacting our customer support team and receiving return instructions.
14. Contact Us
For questions about shipping, delivery, tracking, or an existing order, contact:
Khaleeq Mohsin
Operated by 17814551 CANADA INC.
Address:
709-25 Agnes St
Mississauga, ON L5B 3X7
Canada
Email: info@khaleeqmohsin.com
Phone: +1 (289) 946-6241